FAQ's

What is the quality of SGD Springs?

SGD Springs are made using top-quality carbon steel ASTM material with oil tempering. Additionally, they undergo a double deep electrophoresis coating process, enhancing durability and rust resistance.

How are SGD Springs manufactured?

Our springs are manufactured using a specialized oil temper process to enhance the elasticity and flexibility of the carbon steel. The springs are baked during this process, and the electrophoresis coating assures rust prevention and longevity.

What is the lifespan of SGD Springs?

Our springs are strictly tested for up to 17,000 rotations, providing long-lasting performance.

How do I choose the right size spring?

You can find the available sizes listed on our website. If you're unsure, feel free to contact us via phone to help determine the right size for your garage door.

How are SGD Springs different from others?

Many of our competitors use ASTM A227, a cheaper material that breaks more easily. SGD Springs uses ASTM A229, the highest-quality material available to offer greater durability.

Can I purchase replacement parts separately?

Yes, customers can purchase replacement parts separately by contacting us.

How do customers use gift cards, store credits, or coupon codes?

Gift cards, store credits, and coupon codes can be used over the phone when placing an order.

What happens if the product a customer wants is unavailable?

We carry a wide selection of springs, so if a specific product is unavailable, we can recommend an alternative that will suit your requirements.

Is SGD Springs affiliated with any professional organizations?

Yes, we are proud members of the Door & Access Systems Manufacturers Association International (DASMA) and the International Door Association (IDA). Our affiliation with these organizations reflects our commitment to maintaining industry standards in our products and services.

Does SGD Springs offer a warranty?

Yes, we offer a 36-month warranty on our springs. For more details, please reach out to the SGD Springs Account Manager.

Can customers track their warranty period?

Yes, customers should stay in contact with us to track their warranty period.

How does the warranty process work?

If you need to make a warranty claim, please contact us at 888-803-3313 or email info@sgdsprings.com to discuss the incident and proceed from there.

Do you offer repair services for damaged items?

Please get in touch with us for further information regarding repair services.

Should customers send damaged items to the repair center, or do you provide pick-and-drop services?

Customers are responsible for sending damaged items back to us for repair.

What is the turnaround time for shipping?

Our products are shipped within 2-3 business days so that your project doesn't get delayed. While others may take weeks or months, we prioritize prompt delivery.

What countries do you ship to?

We currently ship within the United States (all 48 states). We do not ship to other countries.  

How can customers track their orders?

Once an order is placed, customers will be notified via phone or email with tracking details.

How can customers return or request a refund for damaged items during transit?

If your item is defective, or damaged, or you received the wrong product, please check your order upon receipt and contact us immediately at info@sgdsprings.com or 888-803-3313 for return or refund instructions.

Can a customer change the delivery address after shipment?

Usually, yes. However, we recommend contacting us as soon as possible if there is an issue with the delivery address.

Does SGD Springs offer discounts?

Yes, discounts are available based on order volume. For more information, please contact the SGD Springs Account Manager.

What happens if an order is canceled after confirmation?

If there is a cancellation, we will notify you by phone to discuss the next steps.

Thank you for choosing us!