Returns & Refund Policy

At SGD Springs, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return and refund process.

What is your return policy?

We have a 30-day return policy. You can request a return within 30 days of receiving your product.

What conditions are required to be eligible for a return?

To be eligible for a return, your item must be:

• In the same condition as when you received it
• Unworn or unused
• In its original packaging
• Proof of purchase or a receipt will also be required

How do I initiate a return?

To begin the return process, please contact us via email at info@sgdsprings.com. Once your return is approved, we will provide you with a return shipping label and instructions on where to send the package. 

Please note that any items sent back without first requesting a return will not be accepted.

What is the return address?

Returns should be sent to the following address:

1416 Westway Cir, Carrollton, TX 75006

What should I do if I receive a damaged or defective item?

If your item is defective, or damaged, or you received the wrong item, please inspect your order upon receipt and contact us immediately at info@sgdsprings.com or 888-803-3313. We will work quickly to resolve the issue and make it right.

Can I exchange an item?

If you’d like to exchange an item, the fastest way is to return the original item and make a new purchase once the return is accepted.

How will I receive my refund?

Once we receive and inspect your returned item, we will notify you if the refund has been approved. If approved, you will automatically receive your refund on your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to reflect the amount.

What should I do if I haven’t received my refund?

If more than 15 business days have passed since your return was approved and you still haven't received your refund, please contact us at info@sgdsprings.com.

What items are non-returnable?

All of our products are eligible for a refund if they meet all the return criteria (unworn, unused, in original packaging, and within 30 days of receipt).

Final Word

We are committed to making your shopping experience easy, which is why we make returns and refunds as hassle-free as possible.

For any questions regarding our return and refund policy, don’t hesitate to contact us!